Help center

Frequently Asked Questions

Everything customers usually ask before their first print.

Is my document safe?

Yes. Your file is never saved to disk at any point in the process — it goes straight from your phone to the shop's printer and is permanently deleted the moment printing finishes.

How long does printing take?

Most jobs reach the printer within seconds of the shop accepting your PIN. Larger files or a busy printer may take a little longer — you'll see live status updates on the print page the whole time.

What file types are supported?

PDF, Word (.doc/.docx), Excel (.xls/.xlsx), PowerPoint (.ppt/.pptx), and common image formats (JPG, PNG). You can also photograph an ID card's front and back and print it composed onto a single page.

Is there a file size limit?

There's no hard cap, but very large files take longer to send — especially over a slow phone connection. Most everyday documents and photos send within a few seconds.

Do I need an app or account?

No. Printing works directly in your phone's browser — nothing to install, no sign-up. Scan the shop's QR code and go.

How do I find a Printryx shop?

Check our Find a Store page, or just look for the Printryx QR code sticker at any partner shop's counter or printer.

I run a print shop — how do I get Printryx?

We'd love to hear from you — reach out via our Contact page and we'll walk you through setup.